Answer All Your Questions with High-End Refrigeration

Serving Queens, Nassau & Suffolk for over 75 years!

SERVICE YOU CAN RELY ON

Quality Service for your Quality Appliance

subzero-pro-48-fridge-glass-door

Refer to the list on the left to browse some of our most common questions regarding our services and the appliances that we work on. If there are any questions you cannot find an answer to, consider giving us a call today!

Queens:

(718) 841-0406

Nassau:

(516) 619-3018

Suffolk:

(631) 337-8708
What areas do you service?

High-End Refrigeration services New York covering the counties of: Queens, Nassau, and Suffolk. If you have any questions regarding if we would service your area please call us today!

What appliances do you service?

We service appliances that fall under the brands of Sub-Zero, Viking, True, Traulsen, KitchenAid, Northland, General Electric, U-Line, Marvel, and Scotsman. The majority of the appliances that we service are refrigeration units, freezers, ice makers, winecoolers, and other appliances in that niche. This includes stand alone units as well as under the counter units.

Does your company have a 'service charge'?

Here at High-End Refrigeration, we do not charge our customers a service charge with a repair. If you do not have something repaired then we will incur a flat rate service charge.

Do you service built-in units?

Yes. We do work on ALL Sub-Zero, Viking, KitchenAid, True, General Electric, Traulsen, Northland, Scotsman, U-Line, and Marvel refrigerators, wine coolers, freezers, and ice makers. Our technicians are skilled in all makes and models of these brands.

Do you service appliances on RVs and Boats?

High-End Refrigeration is not restricted to residential refrigerators alone, we service a wide variety of appliances. This is not limited to your standard residential locations. We service RVs as well as Boats.

How do I find the model number of my unit?

The model number of most units are located on the door side near the gasket. If you open the door to your unit you will find a sticker along the inside of the door edge displaying the model number and the serial number. If your unit is a side-by-side fridge and freezer, than this label would be on the freezer door.

If you do have to order a part, how long will it take?

Nearly 90% of all the parts needed for repairs are available in our warehouse. When our technicians leave for a job, they stock the truck with numerous service parts as well as components needed to fix your appliance. On the occasions when parts DO need to be ordered, they arrive at the warehouse in 1 – 2 days.

Will I have to wait all day for service?

Our schedules are based on morning and afternoon shifts. On the day of your repair/maintenance we will give you a call and tell you whether your unit will be serviced in the morning or afternoon. If there is a certain time that is more suitable to your needs, we are willing to work with your schedule.

How often do you evaluate your technicians?

Our technicians, here at High-End Refrigeration, are put through a qualifying test every 6 months. By visiting a seminar twice a year to carry out these tests they are able to become acquainted with any procedure changes or updates that can help them perform top quality repairs.

Can I order or buy parts from High-End Refrigeration?

Yes. Recently we have begun to sell products from our distributors. If you are interesting in a particular part, we request that you have the Model Number and Serial Number for the needed part before making your call.

Can I install the parts myself?

We highly recommend not installing the parts on your own. Since these appliances are delicate and very sophisticated pieces of machinery, it is recommended to have the parts installed by a properly trained and certified technician. If damage occurs during improper installment of a part, it could result in paying more than you may have intended on a repair.

How much is the repair going to cost?

All of the repairs performed by our technicians are different. Before a technician arrives, all we can offer you is an estimate until the situation has been thoroughly inspected and addressed.

Which cities and towns do you serve?

In Queens County, we serve:

Arverne, Astoria, Bayside, Bellerose, Breezy Point, Cambria Heights, College Point, Corona, East Elmhurst, Elmhurst, Far Rockaway, Floral Park, Flushing, Forest Hills, Fresh Meadows, Glen Oaks, Hollis, Howard Beach, Jackson Heights, Jamaica, Kew Gardens, Little Neck, Long Island City, Maspeth, Middle Village, Oakland Gardens, Ozone Park, Queens Village, Rego Park, Richmond Hill, Ridgewood, Rockaway Park, Rosedale, Saint Albans, South Ozone Park, South Richmond Hill, Springfield Gardens, Sunnyside, Whitestone, Woodhaven, Woodside

In Nassau County, we serve:

Albertson, Atlantic Beach, Baldwin, Bayville, Bellmore, Bethpage, Carle Place, Cedarhurst, East Meadow, East Norwich, East Rockaway, Elmont, Farmingdale, Floral Park, Franklin Square, Freeport, Garden City, Glen Cove, Glen Head, Glenwood Landing, Great Neck, Greenvale, Hempstead, Hewlett, Hicksville, Inwood, Island Park, Jericho, Lawrence, Levittown, Locust Valley, Long Beach, Lynbrook, Malverne, Manhasset, Massapequa, Massapequa Park, Merrick, Mill Neck, Mineola, New Hyde Park, Oceanside, Old Bethpage, Old Westbury, Oyster Bay, Plainview, Point Lookout, Port Washington, Rockville Centre, Roosevelt, Roslyn, Roslyn Heights, Sea Cliff, Seaford, Syosset, Uniondale, Valley Stream, Wantagh, West Hempstead, Westbury, Williston Park, Woodbury, Woodmere

In Suffolk County, we serve:

Amagansett, Amityville, Aquebogue, Babylon, Bay Shore, Bayport, Bellport, Blue Point, Bohemia, Brentwood, Bridgehampton, Brightwaters, Brookhaven, Calverton, Center Moriches, Centereach, Centerport, Central Islip, Cold Spring Harbor, Commack, Copiague, Coram, Cutchogue, Deer Park, East Hampton, East Islip, East Marion, East Moriches, East Northport, East Quogue, East Setauket, Eastport, Farmingville, Fishers Island, Great River, Greenlawn, Greenport, Hampton Bays, Hauppauge, Holbrook, Holtsville, Huntington, Huntington Station, Islandia, Islip, Islip Terrace, Jamesport, Kings Park, Lake Grove, Laurel, Lindenhurst, Manorville, Mastic, Mastic Beach, Mattituck, Medford, Melville, Middle Island, Miller Place, Montauk, Moriches, Mount Sinai, Nesconset, New Suffolk, North Babylon, Northport, Oakdale, Ocean Beach, Orient, Patchogue, Peconic, Port Jefferson, Port Jefferson Station, Quogue, Remsenburg, Ridge, Riverhead, Rocky Point, Ronkonkoma, Sag Harbor, Sagaponack, Saint James, Sayville, Selden, Shelter Island, Shelter Island Heights, Shirley, Shoreham, Smithtown, Sound Beach, South Jamesport, Southampton, Southold, Speonk, Stony Brook, Upton, Wading River, Wainscott, Water Mill, West Babylon, West Islip, West Sayville, Westhampton, Westhampton Beach, Wyandanch, Yaphank